Positions Currently Open At Wesley Clover Solutions
Senior Field Service Engineer, New York Metro Area
Salary: Commensurate with experience
Start Date: Immediate
Overview
Wesley Clover Solutions is a growing company that provides mission-critical IT products and services to the financial trading community. We specialize in voice trading and enterprise telephony as well as voice recording. Typical customers include: banks, securities brokers/dealers, hedge funds and asset managers.
We are seeking candidates who can become part of our Technical Services Group. This team is the backbone of the company providing design, engineering and technical presentation of solutions to prospective customers in the pre-sales phase and project management, installation, service and support once customers purchase the solutions. In this role the candidate will have day-to-day responsibility for completing tasks associated with any of these activities.
Wesley Clover Solutions relies on field service engineers to be reliable, diligent and thorough in their work in order to maintain the highest level of customer satisfaction and distinguish us from competitors. Field service engineers must be able to competently program, install, troubleshoot, escalate unresolved system problems and document tasks associated with our solutions. They must be able to work closely with customers and to communicate clearly the status of projects or problems and the timeline for completion or resolution.
Field service engineers will work closely with the project management and operations team to provide responsive service to our customers.
Competencies and experience:
- OSI stack 1-7
- Voice/data networking
- Voice transmission (PSTN, private networks)
- MS Office applications
- PC literacy
- Enterprise LAN/WAN environments
- TDM/IP telephony (VoIP)
- Voice trading systems
- Voice recording systems
- QSIG interoperability of different PBX manufacturers
- Mitel/Avaya/IPC/BT voice switches
- Power, cabling, et al.
Typical Activities:
- Rack and stack of systems at customer site
- Programming of system features/functions according to customer requirements
- Installation and test of systems
- Troubleshooting system problems
- Effecting systems moves, adds and changes on behalf of customers either
on site or remotely
- Staffing Wesley Clover Solutions Help Desk
- Project meetings (internal and customer)
- Documentation of activities and systems
To apply, submit your resume to: jobs@wesleycloversolutions.com